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As i noted, probably a different brand. I explained that, if (a) this "shouldn't" have happened, and (b) they "stand behind their products," then professing to offer service but making that option financially untenable was a funny way of showing it.
I bought it in May 2009, and it made hot water quickly and reliably until last week, when it stopped working. I loved this product when it was working.
Unfortunately, the fees, handling and shipping for such service would add up to something in the neighborhood of 25 or 30 bucks, and I can just about get a new unit for that. I called Aroma, and they said that it had a 12-month warranty.
They also said, however, that it "should not have stopped working after 14 months," and that they "stand behind their products" and provide out-of-warranty service. Both the customer service rep and her supervisor were unmoved by this line of discussion, but I maintain that their policy is functionally the same as saying "you pays your money and you takes your chances; go buy a new one." That's fine I guess, but I probably won't be buying a new one from Aroma.I am going to try my primitive gadget-mending skills on it, and if that fails, I will be in the market for a new kettle.
I can't afford to buy one of these every 14 months.
I live next to this water kettle in the winter. It shuts off automatically. It is fantastic for making hot tea on a cold day. And, unlike my last kettle, I never have to worry if I walk away and forget about it. I have one, my mom-in-law has one, and we've given it as a gift within the family. I highly recommend this item.
Have this for over two years now, still works like new. Always shuts itself off (those that think it doesn't - try closing the lid :)In the pictures it looks like the cable retracts, mine doesn't - maybe I need to open up the base and oil it. But it's very convenient, looks good, water tastes great. Only caveat is that it takes a while to boil water, but that's usually not an issue unless you're looking to boil more than one load.All in all, highly recommended especially for the price.
Great kettle. Relatively quick to boil. It is almost as good as those in the UK.
was so impressed with how fast it heats water up its great i love it.
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